Our Secured Delivery Promise
Purchase any item here at The Diamond Mansion and we will ship it to you anywhere for free. We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your desired address.
For added security, it is our policy that a signature is required for all The Diamond Mansion orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt. Please note: We only ship your order once it has passed our thorough quality control. Loose diamonds are shipped immediately after passing inspection.
For your protection, The Diamond Mansion always:·
1. Insures and registers all items for their full value.
2. Uses only UPS services for all orders, in order to deliver high value packages in the fastest and safest manner.
3. Requires that all deliveries be made to a physical business or home address.
4. Disallows delivery to PO Box addresses.
5. Requires a signature for the package.
6. Allows for an alternative shipping address.
We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local UPS station for pick-up. You may call our offices at any time for assistance locating the nearest UPS facility.
Additional Info about International Shipping
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
It is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through The Diamond Mansion.
Items left without collection for three months or more where we are unable to contact you will be placed into stock and any deposit or payments will be lost unless prior arrangements have been made.
Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or damage once they have been received by you.